Peter is your best employee in that department and you promote him to Customer Service Manager.

6 months later you find out that Peter is still your best employee, but he is not appropriate for manager.   He fails to praise and reprimand his subordinates, sets low department goals, etc.  You have set 2 business objectives:

You are a dynamic entrepreneur. In these years of economic crisis you started a new business. The first year was very successful for you. Your company has grown to 18 members. You took the right decision to promote an employee to a manager in your biggest 9 staff department - Customer Service department.

Peter is your best employee in that department and you promote him to Manager Customer Service.

At Academy for Leaders we got a question from one of our readers. We thought it is a good idea to ask you to share your opinion and suggetions and thus help our reader...  Here is the question:

I work at ABCD and I want to get promoted for supervisor or manager.  I was wandering what the right steps are? What should I do in order to be noticed?

You are Manager of a small team of 10 colleagues.  During the past nine months the results of the department were not good and there are no bonuses for anyone.  Two weeks ago you received an anonymous letter stating that one of your best employees, pigheaded, but achieving high results and an excellent team-player – Mr. Mlad Salty - has arranged a business trip to a 500 miles distance town, to attend court proceedings against the local municipal administration.  Local newspaper describing how Mr Salty is probably going to win the case was enclosed in the letter.

Earthquake. The Board of Directors has decided to grant additional paid leave of 30 days each employee that provides a document from the municipality stating that his/her property needs overhaul.

Three weeks later, accidentally you see a postcard from a famous resort, situated 600 miles away, sent by same employee to her colleagues.